Privacy Policy
How we collect, use, and protect your personal information.
Last updated: 4 October 2026
Our Commitment to Your Privacy
Boofs Detailing & Cleaning (ABN: HanPay Pty Ltd) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at boofs.com.au or engage our services.
This policy is prepared in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and is also designed to meet the requirements of the EU General Data Protection Regulation (GDPR) where applicable.
By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this policy, please discontinue use of our site.
1. Information We Collect
Information You Provide Directly
- Name and contact details (phone number, email address, postal address)
- Vehicle details (make, model, year, registration) for detailing services
- Payment information (processed securely via our payment providers — we do not store card details)
- Booking and service enquiry details
- Communications you send us via contact forms, email, or phone
Information Collected Automatically
- IP address and browser type
- Pages visited, time spent on pages, and referring URLs
- Device information (operating system, screen resolution)
- Cookie and tracking data (see our Cookies section below)
2. How We Use Your Information
- To provide, schedule, and manage our detailing and cleaning services
- To process payments and send invoices or receipts
- To respond to your enquiries and provide customer support
- To send service reminders, booking confirmations, and relevant updates (with your consent)
- To improve our website, services, and customer experience
- To comply with legal obligations under Australian law
- To detect and prevent fraud or misuse of our services
3. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. Cookies are small text files stored on your device.
We use the following types of cookies:
- Essential cookies — required for the website to function correctly (e.g. session management, payment processing)
- Analytics cookies — used via Google Analytics (GA4) to understand how visitors interact with our site. Data is anonymised where possible.
- Marketing cookies — used by third-party payment providers (Stripe, Zip, Afterpay) to enable their services on our payment pages
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website, particularly on the payment page.
4. Third-Party Services
We use the following third-party services that may collect or process your personal information. Each has its own privacy policy governing how they handle your data:
Payment processing for invoices and service bookings. Stripe may collect your card details, billing address, and transaction data.
Buy now, pay later payment option. Zip collects personal and financial information to assess eligibility and process payments.
Buy now, pay later payment option. Afterpay collects personal and financial information to facilitate instalment payments.
Used for our e-gift card service. Square may collect transaction and contact details when gift cards are purchased or redeemed.
Website analytics service that collects anonymised usage data to help us understand how visitors use our site.
5. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With payment processors (Stripe, Zip, Afterpay, Square) solely to process your transactions
- With service providers who assist us in operating our business (e.g. email platforms, scheduling tools), under strict confidentiality obligations
- Where required by law, court order, or government authority
- To protect the rights, property, or safety of Boofs Detailing & Cleaning, our customers, or others
6. Data Storage & Security
Your personal information is stored securely on servers located in Australia and/or the United States (for cloud-based services). We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Payment card details are never stored on our systems — all card processing is handled directly by our PCI-DSS compliant payment providers.
7. Your Rights
Under the Australian Privacy Act and, where applicable, the GDPR, you have the following rights regarding your personal information:
- Access — you may request a copy of the personal information we hold about you
- Correction — you may request that we correct inaccurate or incomplete information
- Deletion — you may request that we delete your personal information (subject to legal retention requirements)
- Opt-out — you may opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails
- Portability (GDPR) — you may request your data in a structured, machine-readable format
- Complaint — you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au
8. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised 'Last Updated' date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: